Modern Software for Home Healthcare Agencies
Replace spreadsheets and legacy systems with an all-in-one platform that manages caregivers, clients, scheduling, billing, and compliance. Built for growing agencies that have outgrown group texts, spreadsheets, and disconnected scheduling tools.
A home care operations platform — scheduling, caregiver coordination, client communication, and operational visibility for growing agencies.
The market reality
Thin margins. High churn. Disconnected software.
Home care is a high-demand but unforgiving business. Profit now has to come from operational efficiency, not rate increases — and that is exactly what CareLX is built for.
75–80%
Annual caregiver turnover
Roughly 70% of new hires quit within their first 100 days.
9.7%
Median agency profit margin
Reimbursement growth is flat while costs rise — no margin to waste.
6+
Disconnected systems
Separate tools for recruiting, scheduling, EVV, billing, and payroll.
Industry benchmarks, 2025–2026 · sources available on request.
One call-off, six handoffs
The operational story behind every shift
A single call-off touches the scheduler, the office, the family, the manager, and the owner. When those handoffs live in one workspace, the chaos disappears.
A caregiver calls off at 6 AM.
The open shift is flagged the moment it happens — no waiting to discover the gap later.
The scheduler has to fill it — fast.
CareXpress surfaces qualified, available, nearby caregivers and offers the shift in one place — not a phone tree.
The office needs to know what’s covered.
A live view of who’s assigned, confirmed, and on the way — so no one has to ask around.
The client and family need confidence.
Timely updates and “on the way” visibility keep families informed instead of guessing.
The manager needs to know it was resolved.
The issue is tracked to resolution — raised, owned, and closed with a record, not lost in a text thread.
The owner needs reporting and accountability.
Every coverage gap, fill, and resolution rolls up into the reporting leadership runs the business on.
Four problems, one workspace
Where growing agencies feel the chaos
CareLX is built around the four places coordination breaks as an agency scales. Explore how each one works.
Sound familiar?
The challenges every agency faces
Replacing Legacy Systems?
Legacy systems and spreadsheets weren't built for modern agencies. You deserve tools that move as fast as your team.
Losing Caregivers to Poor Tools?
Caregivers leave agencies with clunky scheduling and no self-service. Give them a mobile experience they actually want to use.
Drowning in Manual Billing?
Hours spent on claims, timesheets, and payroll exports. Automate the busywork so your office staff can focus on care coordination.
Everything you need
One platform, every workflow
From scheduling to billing to compliance, CareLX handles it all — so your team spends less time on software and more time on care.
The schedule that schedules itself
CareXpress doesn’t fill one shift at a time. It looks at the entire week — every open shift, every caregiver, every constraint — and optimizes the whole board at once on a real road-network routing engine. Typical agencies see 25–42% less windshield time.
- Qualification + credential match — hard rules never violated
- Travel time minimized across the whole week, not shift by shift
- Overtime guarded at the caregiver level to keep payroll predictable
- Authorizations never exceeded — a hard cap the optimizer respects
- Familiarity favored — the same caregiver, the same client
Route optimization
Least drive time, best continuity, lowest cost — your objective, solved.
CareWhere live map
Every caregiver, right now — GPS, geofence, and EVV in one view.
Compare-if preview
See the impact of moving a shift before you commit to it.
Six tunable signals
Per-agency weights, with authorization as a hard constraint.
See it in action
Built for the way agencies actually work
A scheduling matrix that makes sense. Dashboards that surface what matters. Portals your caregivers and families will actually use.
Explore All FeaturesReal results
What CareLX means for your agency
Reduce Caregiver Turnover
Give caregivers the self-service tools they expect — mobile schedule access, instant shift offers, digital training. Agencies using CareLX report significantly improved retention.
- Self-service schedule and availability management
- Open shift marketplace — caregivers pick shifts they want
- Mobile-first portal for on-the-go access
- Digital training and credential tracking
Get Paid Faster
From visit to claim to payment — streamlined. Automated timesheets, electronic claims, and one-click payroll exports eliminate the manual grind.
- Automated timesheet generation from shifts
- Electronic claims submission to payers
- One-click export to Paycore, ADP, Gusto
- Real-time billing dashboard and analytics
Keep Families in the Loop
Families want transparency into their loved one's care. The Family Portal gives them secure, password-free access to schedules, care plans, and visit history.
- Magic link access — no passwords to forget
- Real-time schedule visibility
- Care plan and visit history at their fingertips
- Secure messaging with the care team
The bottom line
Margins are won or lost on three things
CareLX is the one platform that improves all three — and replaces the disconnected stack agencies pay for and fight with today.
Replace 6+ point tools with one platform
recruiting · onboarding · scheduling & route optimization · EVV · care documentation · billing · payroll · background checks · training · engagement · reporting
Built for growing agencies
Why agencies move to an operations platform
The tools that worked at 30 caregivers quietly stop scaling. Here’s what changes when scheduling, communication, and visibility share one workspace.
Past ~50 caregivers, coordination breaks before care does.
Scheduling, caregiver communication, and visibility live in one workspace — so the office stops chasing information across texts and spreadsheets.
Schedulers lose their day to the manual follow-up around shifts.
Filling a call-off, confirming a shift, and notifying everyone who needs to know happens in one place — not five texts and three phone calls.
Owners shouldn’t have to ask three people what happened today.
Role-based dashboards, alerts, and resolved-issue tracking give agency leaders real operational visibility — without exporting three reports.
Enterprise Security Heritage
Built by a team trusted by Wall Street
CareLX is built by Loffa Interactive Group — a SOC 2 Type II certified company that has served the world's largest financial institutions for over 20 years.
Trusted by institutions including
The same security discipline that protects billion-dollar trade settlement now protects your patients' health data.
SEC/FINRA regulated workflows · Regular 3rd-party penetration testing · Red team / blue team assessments
Security & Compliance Built In — Not Bolted On
Every feature in CareLX is designed with HIPAA compliance, data encryption, and audit readiness from the ground up.
Ready to modernize your agency?
See how CareLX can transform your operations. Get a personalized demo tailored to your agency's needs.
No commitment required. 30-minute personalized walkthrough.