SMS Terms | CareLX

These SMS Terms describe MyCareLX's optional text-messaging program, operated by Loffa Interactive Group ("MyCareLX," "we," "our," or "us"). MyCareLX is the sole sender of these messages; your home care agency is the service relationship through which you use MyCareLX. By opting in to receive text messages, you agree to these terms.

How to opt in (Call-to-Action). See our SMS Program page for the exact opt-in consent control, how you opt in, and sample messages. The consent disclosure shown at opt-in reads: "I agree to receive text messages from MyCareLX at the mobile number I provide - shift updates, schedule changes, reminders, and account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms and Privacy Policy."

1. Program Description

MyCareLX (a service of Loffa Interactive Group) sends operational and customer-service text messages. These may include shift offers and confirmations, schedule changes and visit reminders, "caregiver on the way" status updates, account and setup reminders, occasional service broadcasts (such as weather or closure notices), and replies to questions you send us.

2. Who Sends These Messages

Messages are sent by MyCareLX, a service of Loffa Interactive Group. MyCareLX is the sole sender and the only party that collects and holds your SMS consent. Your home care agency is the service relationship through which you use MyCareLX; it is not a sender of these messages, and your consent is never shared with or transferred to it or any other party.

3. Opting In

You agree to receive these messages when you provide your mobile number and check the SMS consent box, or when you enable text messaging in your account settings. Opt-in is voluntary and is not a condition of employment, care, or any service. Your consent and the date you provided it are recorded.

Opting in is always an affirmative action on a separate checkbox that starts unchecked — either in the MyCareLX app (account setup/onboarding, client intake, or notification settings) or by opening a secure opt-in link the agency emails you. MyCareLX does not use any text-to-join keyword; the START keyword only re-subscribes a number that previously opted out. See our SMS Program page for the exact consent control and sample messages.

4. Message Frequency

Message frequency varies based on your activity — for example, the shifts you are offered or the visits scheduled for your client. This is a recurring messaging program.

5. Cost

Message and data rates may apply, charged by your mobile carrier. MyCareLX does not charge you for text messages.

6. Opting Out

Reply STOP to any message to stop receiving texts; you will receive one confirmation message and no further texts unless you opt in again. You can also turn off SMS in your account settings. Re-enabling text messaging counts as a new opt-in.

7. Help

Reply HELP for assistance, or contact us at support@mycarelx.ai.

8. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

9. Privacy

Your mobile information is handled in accordance with our Privacy Policy. We do not share or sell your mobile opt-in information to third parties or lead generators. See our Privacy Policy for details.