Text Messaging

MyCareLX Text Messaging (SMS) Program

MyCareLX, a service of Loffa Interactive Group, is the sole sender of these operational text messages to the caregivers, clients, and authorized contacts who use MyCareLX. Here's how you opt in, what we send, and how to stop.

How you opt in

Text messaging is opt-in only — you are never enrolled automatically. Opting in always means affirmatively checking a box that starts unchecked. There are two ways to opt in, and both show the identical consent language below. MyCareLX does notuse any text-keyword (text-to-join) opt-in.

  1. In the MyCareLX app. Text messaging lives in your Notification Settings as an optional preference you can turn on or leave off at any time. Where that same optional control also appears alongside account setup, onboarding, or client intake, it is a skippable aside — a separate checkbox that starts unchecked next to the disclosure below. You always finish account setup, onboarding, and intake without it; submitting the form without checking it does not enroll you and never holds anything up.
  2. Via a secure opt-in link. Agency staff can email you a private link to this same consent step (we never text you to ask you to opt in). You open the link, review the disclosure, check the unchecked box, and tap Confirm opt-in.

SMS consent is voluntary and is never required — not to create an account, complete client intake, or finish onboarding, and not to use MyCareLX or to receive care or employment. It is never bundled with any other agreement and is never a step you must complete to continue. We record your mobile number, the date and time you consented, and the exact consent language shown to you. You can opt out at any time by replying STOP to any message or by turning off text messaging in your settings.

Below is the consent control and disclosure shown in both opt-in flows:

Turning on text alerts is optional. It is not account sign-up and is never required to create an account, complete client intake, or finish onboarding — you can use MyCareLX fully without it, and declining changes nothing about your account, your care, or your employment. The control below is a copy of the in-app screen, shown here for review; it does not submit or collect a phone number on this page.

Either choice continues normally — declining is not a barrier to anything. You can turn text alerts on or off anytime in your account's Notification Settings. We never share or sell your number.

This is the exact consent control and disclosure shown in the MyCareLX app, reproduced here for review. The live control lives in account Notification Settings as an optional preference; where it also appears alongside account setup, onboarding, or client intake, it is an optional, skippable aside that never blocks completing those steps.

In-app opt-in screen

MyCareLX in-app SMS opt-in screen showing the unchecked consent checkbox and disclosure language
Screenshot of the SMS opt-in as shown to caregivers, clients, and authorized contacts in the MyCareLX app.

What we send

  • Shift offers and confirmations
  • Schedule changes and visit reminders
  • "Caregiver on the way" status updates
  • Account and setup reminders
  • Occasional agency broadcasts (e.g., weather or closure notices)
  • Replies to questions you send us

All messages are transactional and service-related. We do not send marketing texts.

Sample messages

MyCareLX: A shift is available Tue 8:00 AM–12:00 PM. Reply YES to accept or NO to decline. Reply STOP to opt out, HELP for help.

MyCareLX: Your caregiver is on the way, arriving ~9:15 AM. Track: https://mycarelx.ai/t/abc123 Reply STOP to opt out.

MyCareLX: Finish setting up your account: https://mycarelx.ai/setup/abc123 Reply HELP for help, STOP to opt out.

MyCareLX: Schedule change — your Wed visit moved to 1:00 PM. Questions? Reply here. Reply STOP to opt out.

MyCareLX: Office closed Fri due to weather; scheduled visits continue as planned. Reply STOP to opt out.

Frequency, rates, and how to stop

Message frequency varies based on your activity (shifts offered, visits scheduled). This is a recurring messaging program.

Message and data rates may apply, charged by your mobile carrier. MyCareLX does not charge you for text messages.

Reply STOP to any message to unsubscribe — you'll get one confirmation and no further texts. Reply HELP for help, or contact us at support@mycarelx.ai.

We never share or sell your mobile number or SMS opt-in data to third parties or lead generators. See our Privacy Policy.

See also: SMS Terms | Privacy Policy | Terms of Service

I agree to receive text messages from MyCareLX at the mobile number I provide - shift updates, schedule changes, reminders, and account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms and Privacy Policy.