Family Portal for Home Health Care
Stay connected to your loved one's care. The CareLX family portal gives you an up-to-date view of visits, care plans, caregiver information, and billing, all from a secure, easy-to-use portal.
Peace of Mind
Stay Informed About Your Loved One's Care
When you can't be there in person, the family portal keeps you connected. Real-time updates, care plan access, and direct communication — all in one place.
Visit Updates
Know when your loved one's caregiver arrives and leaves. See care notes and visit summaries as the caregiver records them.
Care Plan Transparency
View the current care plan, medications, and conditions — so you always know what care is being provided.
Caregiver Reviews
Provide feedback on caregivers after visits. Your input helps the agency maintain quality care standards.
Billing Visibility
See invoices, payment history, and your share of costs. Manage family billing splits with full transparency.
Family Portal Features
Transparency That Builds Trust
Secure Magic-Link Access
No passwords to remember. Family members receive a secure magic link via email that grants instant access to the family portal — simple, safe, and HIPAA-compliant.
- One-click email login — no passwords required
- Secure token-based authentication
- HIPAA-compliant access controls
- Each family member gets their own access
- Agency controls what information is visible
Visit Schedule & History
See your loved one's complete care schedule: upcoming visits, past visits, and who provided care. Know whether each scheduled visit happened, and when.
- Upcoming visit schedule with caregiver details
- Visit history with arrival and departure times
- Care notes and visit summaries
- Schedule change notifications
- View from any device — phone, tablet, or computer
Care Plan & Health Information
Stay informed about your loved one's care plan, medications, and health conditions. Versioned records ensure you always see the current plan.
- Current care plan with goals and instructions
- Medication list and condition tracking
- Care plan history for long-term reference
- Authorized contact and emergency information
- Client preferences and special instructions
Caregiver Feedback
Your perspective matters. Share feedback with the agency after visits so it can keep the right caregiver with your loved one.
- Post-visit feedback, with a star rating if you want to give one
- Tell the agency what went well and what did not
- Flag concerns directly to the agency
- Preference tracking for caregiver matching
- See the name of the caregiver assigned to each visit
Billing & Payment Transparency
See a clear breakdown of services, costs, and payments, with support for family billing splits.
- Invoice history with detailed service breakdowns
- Payment tracking and balance visibility
- Family billing split management
- Download invoices and statements
- Questions? Contact billing directly from the portal
Direct Communication
Message the agency, ask questions, and stay connected — all through a secure, HIPAA-compliant messaging system built into the portal.
- Secure messaging with the care team
- Receive important announcements and updates
- Message history saved for reference
- Notifications for new messages and updates
- No personal phone numbers exchanged
Family Transparency Drives Agency Growth
Agencies that offer family portals see higher satisfaction scores, better referral rates, and stronger client retention.
Higher Referrals
Transparent care earns family trust and word-of-mouth referrals
Reduced Complaints
Proactive visibility means fewer surprises and fewer escalations
Less Phone Time
Families self-serve instead of calling the office for updates
Bring Families Into the Care Experience
See how the CareLX family portal can improve satisfaction, reduce support calls, and build lasting family trust. Schedule a demo today.